We are a managed IT and security provider in Sheffield, working with businesses that have to be able to evidence how they run — healthcare providers, manufacturers, accountancy firms, public sector bodies and software companies. Our office is at the Alison Business Centre in S2.
We are not a break-fix IT shop, and the difference is not pedantry. Break-fix is paid to attend problems. We are paid to stop them happening.
How we got here
Commstec IT Ltd was registered in 2017. For the first several years the work was consultancy and contract engineering — going into other people’s environments, usually after something had already gone wrong, and putting it right.
That is an unusual route into running a managed service, and it shaped what we built. We had already seen which parts of an estate get neglected, which controls are claimed but not working, and what a client is told versus what is actually running. The service we sell now is the one we spent years wishing our clients had already been given.
What we are accountable for
Every ticket gets a priority when it is raised, and each priority carries both a response target and a fix target. We publish them rather than describe them.
Priority one, a fault stopping the business: answered in one hour, fixed in four. Priority two, a fault stopping a person or a team: four hours and twenty-four. Priority three, degraded but working: eight and forty-eight. Priority four, requests and changes: completed within five working days.
Last quarter we met the resolution target on 97.8% of tickets and the first response target on 97.2%. More than half — 55.6% — were resolved on first contact, without a callback or a second engineer. Of 320 tickets raised, 313 were closed.
We publish those numbers because a service desk that will not tell you its numbers usually has a reason.
Accredited and registered
Cyber Essentials certified and ISO 27001 aligned. Registered with the Information Commissioner’s Office under ZC071809, and with Ofcom — which is why we can supply your lines and mobiles as well as manage them. Microsoft Cloud Solutions Provider.
Where we work
Mostly Sheffield, Rotherham, Doncaster and Barnsley, and further when it makes sense — we manage a Windows and macOS estate across the USA, Argentina and Thailand for a software business headquartered in Doncaster. Our engineers are based here, so when a problem needs somebody on site, on site is a short drive rather than a ticket queue in another country.
What it costs
Managed IT and security starts at £39.99 per user, per month, and works out at roughly £58 per user all in. There is no minimum headcount and no onboarding fee. The numbers are published in full.