Security-first managed services · Governed AI
Secure, compliant IT for businesses that would rather get on with the job
Commstec supports healthcare providers, manufacturers, accountancy firms, public sector bodies and software businesses that need professionally managed, evidenced IT — without building an internal department.
The problem
Technology is rarely the reason businesses struggle
Most businesses do not struggle because they lack technology. They struggle because the business grew faster than the IT did.
Nobody made a bad decision. Things got added one at a time, each sensible on the day, and nobody has had a spare month to stand back and look at the whole thing. That is the month we spend for you — and what comes out of it is stability, not a list of projects to buy.
Clients move to us when they need
- Better visibility of security and operational risk
- Consistent device and identity management
- Support that understands regulated environments
- Priority one faults answered in an hour, fixed in four
- Reliable backup, monitoring and reporting
- IT that scales without becoming chaotic
Capability
What we look after
Six things we run for you, to targets we publish and report against every month.
Modern Workplace
Every user, every device and every policy standardised under a single security standard.
- Managed Microsoft 365 and Google Workspace
- Identity protection and MFA enforcement
- Patch management and application governance
- Monthly compliance-ready reporting
- Unlimited remote support included
Security & Compliance
Continuous threat visibility, governance and the monthly evidence your auditors and insurers ask for.
- Managed security monitoring
- Endpoint detection and response
- Audit trail and log retention
- Access and configuration reviews
- Evidence packs for audit and insurance
Secure Infrastructure
A hardened network foundation that stays hardened, with drift detected rather than discovered.
- Secure network architecture
- Monitored firewalls, switches and wireless
- Configuration drift detection
- Firmware and security patching
- Quarterly resilience reviews
Data Protection
Independent, immutable backup with recovery proven by testing rather than assumed.
- Cloud backup for mail, files, sites and collaboration
- Independent, immutable storage
- Defined retention policies
- Recovery and restore testing
- Backup integrity reporting
Services & Connectivity
Every line and handset on one supplier, one bill.
- Business mobile plans
- VoIP phone systems
- Broadband and leased lines
- DNS, domain and hosting
- Integrated support and billing
AI Integration, Securely
AI that works, and does not open a door you cannot close.
- Data exposure assessment before AI is enabled
- Copilot deployed under controlled conditions
- Business system integration through Keystone
- Permission-aware access and full audit trail
- Ongoing governance as part of your managed service
AI integration
AI that does the work without exposing the data
Our customers are not asking for an AI project. They want AI that does something useful and does not create a problem their auditor will find later. We are a security-first managed services provider, so we do it in that order — assess, secure, then deploy.
AI does not create new data risks. It exposes the risks that already exist.
Keystone
Ask your business a question. Get a real answer
Copilot knows your documents. Keystone connects the systems where the work happens — CRM, service desk, finance — and answers in plain English inside Microsoft Teams.
Connects to systems including
Sectors
Regulated and operationally critical environments
Healthcare
The clinic needed Cyber Essentials Plus to hold a contract, and ISO…
Case study →Accountancy & Finance
Client financial information and email brought under advanced protection, with ageing hardware…
Case study →Manufacturing
Shared kiosks, CAD and CNC workstations and site-wide wireless brought under one…
Case study →AI & Software
Monthly AWS spend reduced by around a third, a product platform separated…
Case study →Public Sector
Device rollout at scale within central government during a period of exceptional…
Case study →Featured case study
AWS spend cut by a third, platform properly separated
Monthly AWS spend reduced by around a third, a product platform separated so development no longer shares space with live customer workloads, and a Windows and macOS estate across three continents brought under one standard.
Method
How we work
Assess
Document what exists, including the parts nobody wants to discuss.
Standardise
Remove the variation that causes most incidents.
Secure
Apply controls and prove they are working.
Operate
Run it day to day against agreed measures.
Improve
Review quarterly with real data, not a slide.
Then round again — reviewed quarterly
Questions
What people ask before they move
Will moving to you mean downtime?
No. Every business that has moved to us has done so without losing working time — every one, no exceptions. We plan the move around your working week, do everything that can be done in the background first, and keep the existing arrangement running until the new one is proven.
Is there an onboarding fee?
No. There is no onboarding fee, no setup charge and no minimum head count.
Are there any hidden costs?
No. Everything is set out and agreed in writing before anything is signed. If something falls outside what we have agreed, we tell you before we do it, not after. Our prices are published rather than held back for a quote.
What does it cost?
Support on its own is £19.99 per user, per month. A fully managed endpoint is £39.99 per user, per month. The full breakdown, including backup and connectivity, is on our what it costs page.
How quickly do you fix things?
Every ticket gets a priority when it is raised, and each one carries a fix target as well as a response target. A fault stopping the business is answered within 1 hour and fixed within 4. We report against these targets every month.
Is your service desk in the UK?
Yes. It is UK based, and you speak to the people who look after your systems rather than a queue that hands you on.
What accreditations and experience do you have?
Cyber Essentials certified, ISO 27001 aligned, ICO registered ZC071809, Ofcom registered and a Microsoft Cloud Solutions Provider. Behind that is over twenty years working in IT for some of the UK’s largest managed service providers, including BT and Thales UK, on mission-critical services and accounts. Commstec has supported Sheffield businesses since 2017.
How long is the contract?
Twelve months, with a sixty day guarantee.
Which areas do you cover?
Sheffield, Rotherham, Doncaster, Barnsley and across South Yorkshire. There are pages for Sheffield, Rotherham, Doncaster and Barnsley.
Do we have to use Microsoft?
No. We manage both Microsoft 365 and Google Workspace.
Next step
Start with a straight answer about your IT
Thirty minutes, no obligation, no scripted sales call. We'll tell you what's solid, what's exposed, and what it would take to fix.
Book a 30-minute review →