Rotherham is not one industry, and neither is our work here. Professional practices, clinics, accountancy and finance firms and manufacturers all need the same thing from their IT: that it can be evidenced to a client, an insurer or an auditor, not simply kept running.
Manufacturing is where our most demanding Rotherham work happens. We support a Rotherham manufacturer whose environment runs from office desks to shared shop-floor kiosks, CAD training suites and CNC-adjacent workstations — all maintained under Cyber Essentials compliance without interrupting production.
That is the standard we bring to Rotherham businesses generally: security controls that survive contact with real operations, connectivity that covers the whole site rather than just the office, and a service desk that understands that downtime on the floor costs more than downtime at a desk.
We cover Rotherham town centre, Manvers, Dinnington, Hellaby and Templeborough, and the service desk targets below apply wherever you are.
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Recent Rotherham work
- Cyber Essentials maintained across office and shop floor
- Shared kiosk machines locked down for compliance
- Site-wide firewall and wireless upgrade
- CAD and CNC workstation support
- Microsoft 365 Business Premium migration
What we deliver
Managed IT, run as one accountable service
- Modern Workplace – Microsoft 365, devices and identity under one standard
- Security & Compliance – monitoring, EDR and audit-ready evidence
- Secure Infrastructure – firewalls, wireless and drift detection
- Data Protection – immutable backup with tested recovery
- Services & Connectivity – mobiles, VoIP and broadband under one roof
- AI Integration – Copilot and Keystone, deployed securely
Service desk
Every ticket has a fix target, not just a response target
Every ticket gets a priority when it is raised, and each priority carries both a response target and a fix target. These are our standard service desk targets, and we report against them every month.
The service desk is UK based. You speak to the people who look after your systems, not a queue that hands you on.
Standard targets
- Priority one, a fault stopping the business — answered in 1 hour, fixed in 4
- Priority two, a fault stopping a person or a team — answered in 4 hours, fixed in 24
- Priority three, degraded but working — answered in 8 hours, fixed in 48
- Priority four, requests and changes — completed within 5 working days
On the floor
What manufacturing IT actually runs into
Machines you cannot patch on a Tuesday
A controller running a version of Windows the vendor abandoned years ago is not fixed by updating it. You isolate it, control what can reach it, and write down why. Done properly that is a perfectly good answer to an assessor. The problem is when nobody has done it and nobody will admit that.
Shared logins on shared machines
Kiosks and shop-floor workstations are where access control quietly comes apart. Everyone knows the password because everyone needs it. We lock those machines to what the job needs and keep a record of who used them, which tends to be the first gap a Cyber Essentials assessment finds.
Wireless that reaches the far end
Coverage designed for an office and then expected to work through a steel-framed unit is the complaint we hear most in Rotherham. Racking blocks it. Machinery interferes with it. We survey the building you actually occupy instead of the floor plan of it, and we measure it afterwards.
An hour on the line is not an hour at a desk
One is an inconvenience. The other is a number the operations director can calculate before lunch. Priorities are set on that basis, so a fault stopping the business is answered within 1 hour and fixed within 4, and we report against those targets every month.
Questions
Questions from Rotherham businesses
Can you support machines that cannot be updated?
Yes, and it is a normal part of manufacturing work. Where a controller or a workstation has to stay on unsupported software, it gets isolated, what can reach it gets restricted, and the reasoning gets written down. That is an acceptable position to an assessor when somebody has actually done it.
Do you cover the shop floor as well as the office?
Both, to one standard. Shared kiosks, CAD workstations and machine-adjacent PCs are brought under the same management and the same reporting as the desks upstairs.
Which parts of Rotherham do you cover?
The town centre, Manvers, Dinnington, Hellaby and Templeborough, and the rest of South Yorkshire from our Sheffield base.
How quickly do you fix things?
Every ticket gets a priority when it is raised, and each one carries a fix target as well as a response target. A fault stopping the business is answered within 1 hour and fixed within 4. We report against these targets every month.