The client below is a software business, but the service is not software-specific. Professional practices, clinics, accountancy firms and logistics operators need the same things from IT: identity that holds, backup somebody has actually restored from, and a person who is accountable when it breaks.
One of our most demanding clients is headquartered in Doncaster: a software business with staff across the USA, Argentina and Thailand. We manage their AWS platform — where we cut monthly spend by around a third — alongside a mixed Windows and macOS estate and their Microsoft 365 environment, and upgraded the firewall and wireless at their Doncaster site.
Doncaster businesses do not have to choose between a local IT partner and one that can handle serious technical work. The service desk that supports a three-continent software company is the same one that answers when your office connectivity drops.
We cover Doncaster town centre, Lakeside, Armthorpe, Balby, Bentley and the iPort corridor, and the service desk targets below apply wherever you are.
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Recent Doncaster work
- AWS spend reduced by around a third
- Product platform properly separated
- Windows and macOS managed across three continents
- Firewall and wireless upgraded at the Doncaster site
- Microsoft 365 actively managed
What we deliver
Managed IT, run as one accountable service
- Modern Workplace – Microsoft 365, devices and identity under one standard
- Security & Compliance – monitoring, EDR and audit-ready evidence
- Secure Infrastructure – firewalls, wireless and drift detection
- Data Protection – immutable backup with tested recovery
- Services & Connectivity – mobiles, VoIP and broadband under one roof
- AI Integration – Copilot and Keystone, deployed securely
Service desk
Every ticket has a fix target, not just a response target
Every ticket gets a priority when it is raised, and each priority carries both a response target and a fix target. These are our standard service desk targets, and we report against them every month.
The service desk is UK based. You speak to the people who look after your systems, not a queue that hands you on.
Standard targets
- Priority one, a fault stopping the business — answered in 1 hour, fixed in 4
- Priority two, a fault stopping a person or a team — answered in 4 hours, fixed in 24
- Priority three, degraded but working — answered in 8 hours, fixed in 48
- Priority four, requests and changes — completed within 5 working days