Commstec is headquartered at the Alison Business Centre in Sheffield, and has supported businesses across the city and South Yorkshire since 2017. We are a security-first managed services provider: healthcare clinics, professional practices and growing businesses that need IT to be evidenced, not just working.
Being local matters when it matters. Our service desk is UK-based, our engineers are in and around Sheffield, and when a problem needs someone on site, on site is twenty minutes away rather than a ticket queue in another country.
We hold Cyber Essentials certification, work to ISO 27001-aligned controls, and provide the monthly reporting that auditors, insurers and frameworks increasingly ask Sheffield businesses to produce.
Sheffield facts
- Headquartered at Alison Business Centre, S2
- Supporting Sheffield businesses since 2017
- UK-based service desk, local engineers
- Cyber Essentials certified, ISO 27001 aligned
- ICO registered, ZC071809
What we deliver
Managed IT, run as one accountable service
- Modern Workplace – Microsoft 365, devices and identity under one standard
- Security & Compliance – monitoring, EDR and audit-ready evidence
- Secure Infrastructure – firewalls, wireless and drift detection
- Data Protection – immutable backup with tested recovery
- Services & Connectivity – mobiles, VoIP and broadband under one roof
- AI Integration – Copilot and Keystone, deployed securely
Service desk
Every ticket has a fix target, not just a response target
Every ticket gets a priority when it is raised, and each priority carries both a response target and a fix target. These are our standard service desk targets.
Last quarter we met the resolution target on 97.8% of tickets and the first response target on 97.2%. More than half — 55.6% — were resolved on first contact, without a callback or a second engineer. Of 320 tickets raised, 313 were closed.
Standard targets
- Priority one, a fault stopping the business — answered in 1 hour, fixed in 4
- Priority two, a fault stopping a person or a team — answered in 4 hours, fixed in 24
- Priority three, degraded but working — answered in 8 hours, fixed in 48
- Priority four, requests and changes — completed within 5 working days
Who we support
Businesses that have to evidence their IT, not just run it
- Private healthcare clinics handling patient data
- Accountancy and finance practices holding client financial records
- Manufacturers where a stopped line costs money by the hour
- Public sector bodies working to contracted standards
- Software businesses with staff across several countries
- Professional practices growing faster than their IT
These are the sectors where an auditor, an insurer or a client contract asks what controls you have in place, and where the answer needs to be more than “it works”. We support a clinic that needed Cyber Essentials Plus to hold a contract, with ISO 27001 evidence behind it — both landed without interrupting clinical operations. See how that works in practice in our case studies.
Support on its own starts at £19.99 per user, per month, and a fully managed endpoint is £39.99. There is no onboarding fee and no minimum head count, and the full numbers are published on what it costs rather than held back for a quote. Certification, penetration testing and awareness training are set out under cyber security in Sheffield.
How businesses come to us
Outsourced, small team, helpdesk or shop floor
Outsourced IT support for Sheffield businesses
Outsourcing here means the whole function rather than an overflow queue. We hold the estate, the licensing, the patching and the supplier relationships, and you get one number to ring. Most businesses arrive with some of it already outsourced and the rest sitting with whoever in the office is best with computers.
IT support for small businesses
There is no minimum head count, so a team of six is an ordinary customer rather than an exception. Pricing is per user, so the bill moves when you hire and when you do not, and the same fix targets apply to a six-person practice as to a two-hundred-seat manufacturer.
Helpdesk and remote support
Most faults are fixed remotely, and remote support is unlimited rather than counted — charging per ticket teaches people to tolerate small problems until they become large ones. When something needs hands on it, we are in Sheffield rather than despatching from elsewhere.
IT support for manufacturers in Sheffield
A stopped line costs money by the hour, so a fault stopping the business is answered within 1 hour and fixed within 4. Office systems and shop floor systems sit on the same network and are looked after together, including the machines that cannot be patched on the usual cycle.
Questions
What Sheffield businesses ask before they move
Will moving to you mean downtime?
No. Every business that has moved to us has done so without losing working time — every one, no exceptions. We plan the move around your working week, do everything that can be done in the background first, and keep the existing arrangement running until the new one is proven.
What does it cost?
Support on its own is £19.99 per user, per month. A fully managed endpoint is £39.99 per user, per month. The full breakdown, including backup and connectivity, is on our what it costs page.
Is there an onboarding fee?
No. There is no onboarding fee, no setup charge and no minimum head count.
How long is the contract?
Twelve months, with a sixty day guarantee.
Is your service desk in the UK?
Yes. It is UK based, and you speak to the people who look after your systems rather than a queue that hands you on.