Almost every business has a backup. Far fewer have ever restored from one. That gap is what catches people out — ransomware, a deleted mailbox, a departing employee tidying up, or a cloud platform that turns out not to keep things as long as everyone assumed. We back your data up somewhere separate and immutable, so it cannot be encrypted or deleted along with everything else. Then we test restores, because a backup you have never recovered from is a theory rather than a safeguard.
Recovery, proven
Backup that has actually been restored
What is included
- Cloud backup for mail, files, sites and collaboration
- Independent, immutable storage
- Defined retention policies
- Recovery and restore testing
- Backup integrity reporting
- Optional server and system coverage
What changes
Recovery you have already seen work
Restores tested on a schedule, so the answer to “can we get it back?” is a demonstration rather than a hope.
Ransomware cannot reach it
Immutable, independent storage — separate from the environment it protects.
You know exactly what is kept and for how long
Defined retention that matches what your regulator, insurer or client contract actually requires.
What separates a backup from a recovery
Immutable means it cannot be rewritten
Ransomware looks for backups first, because encrypting them is what turns an incident into a crisis. Immutable storage cannot be altered or deleted for the retention period you set, by us or by anyone holding your credentials.
Independent means it is not in the same place
A backup inside the environment it protects shares that environment’s fate. Yours sits somewhere separate, under separate credentials.
Microsoft 365 is not backed up for you
This surprises people regularly. Microsoft protects its platform, not your data within it. Deleted mail and files are recoverable for a limited window, after which they are gone — which is shorter than most retention obligations.
Tested means somebody restored something
Restores are run on a schedule and the results recorded. The question worth asking any provider is not whether backups are running but when a restore was last performed and what came back. The evidence goes into your monthly reporting.
What it costs
Managed IT and security is priced per user, per month, with Microsoft/Google platform management charged as one flat monthly band on top. The full numbers are published rather than hidden behind a quote.
Method
How we work
Assess
Document what exists, including the parts nobody wants to discuss.
Standardise
Remove the variation that causes most incidents.
Secure
Apply controls and prove they are working.
Operate
Run it day to day against agreed measures.
Improve
Review quarterly with real data, not a slide.
Then round again — reviewed quarterly
Service desk
Every ticket has a fix target, not just a response target
Every ticket gets a priority when it is raised, and each priority carries both a response target and a fix target. These are our standard service desk targets, and we report against them every month.
The service desk is UK based. You speak to the people who look after your systems, not a queue that hands you on.
Standard targets
- Priority one, a fault stopping the business — answered in 1 hour, fixed in 4
- Priority two, a fault stopping a person or a team — answered in 4 hours, fixed in 24
- Priority three, degraded but working — answered in 8 hours, fixed in 48
- Priority four, requests and changes — completed within 5 working days
Questions
Questions we get asked about backup
How quickly can you restore?
It depends on what is being recovered. A single mailbox or file is quick. A full system depends on how much data there is. Restore requests come into the service desk with a priority like any other ticket, so there is a response and a fix target against them rather than an open-ended wait.
Are servers covered, or only Microsoft 365?
Mail, files, sites and collaboration are covered as standard. Servers and systems are available as an addition. It is worth stating plainly, because it is the point people most often assume either way.
Where is our data held?
In UK datacentres, encrypted both in transit and at rest. It is the question that comes up in client security questionnaires and insurer forms, so it is worth having the answer in writing before somebody asks for it.
How long is data kept?
Retention is set to match what your regulator, insurer or client contract actually requires, and it is agreed at the start rather than left on a default. It is also one of the two things that move the price, along with how much data there is.
Is backup included in the managed price?
No, it is charged separately — £6 to £10 per user, per month, depending on retention and volume. The full numbers are on what it costs.
Can we get data back after somebody has left?
Yes, within the retention you have set. A departing employee’s mailbox and files are one of the most common restore requests we handle, alongside ransomware and ordinary deletion. Because retention is agreed at the outset, the answer is known before you need it.