Digital Transformation & Innovation

Do you have the Management Information required to make high-level decisions for your business?

… In real time and at the touch of a button?

Or are you still running on spreadsheets and other systems you implemented long ago?

Keeping abreast of new and emerging digital technologies is a specialist and time consuming role.  

That’s why our digital transformation service is in such demand.

Let Commstec IT ensure you have the systems in place to futureproof your business.

What does digital transformation really mean?

Put simply, digital transformation involves using digital technology to modify your existing, and/or create new, business systems and processes.

In turn, this can improve your business culture, your customer journey and experience, and give you a huge advantage in an ever changing (and increasingly) digital world.

Why you should no longer do what you’ve always done

As a business grows it is tempting to continue to use the systems that have worked so far.

It’s also sometimes tempting to buy software and change your systems and processes to fit the software.

Both of these approaches should be avoided.

As your business scales up, it is necessary to take a step back and ask if what you are currently doing could be improved.

Are you getting the results to allow you to scale, the information you need to make board level decisions… are your customers getting the highest quality and most consistent service they could be?

This can be hard for a business to do inhouse.

Often you are too involved with operations and planning to assess the business objectively. You also may not have a technology specialist who understands what digital solutions are available on tap.

What is assessed during digital transformation consultancy

Commstec IT consultants look at your business in detail – from the point a potential customer becomes aware of your company, right through to the time the transaction is completed and they become an ambassador for you. 

The exact processes which can be enhanced and streamlined depend on factors such as the nature of your business, your growth plans, and other objectives. 

Here are a few examples: 

  • Customer Relationship Management (CRM)
  • Customer Support and Service Desk
  • Document Management and Workflow
  • Environmental Monitoring and Compliance
  • Finance and Accounting
  • Human Resources and Talent Management
  • Inventory and Supply Chain Management
  • Marketing and Campaign Management
  • Production and Manufacturing
  • Quality Control and Assurance
  • Sales and Lead Management

The benefits of digital transformation

The benefits of undergoing digital transformation can be vast and will depend on what changes are implemented. 

Here are some non-industry-specific benefits:

Business agility, innovation, and global reach

Competitive Advantage: including market differentiation and faster time-to-market.

Data-driven, improved, decision making: including real time insights, data analytics, data visualisation, and predictive analytics.

Employee productivity and engagement: including digital workspaces and employee empowerment.

Enhanced customer experience: including increased personalisation and omni-channel engagement.

Enhanced customer insights: including customer feedback and behavioural analytics.

Enhanced security and compliance: including advanced security measures and compliance automation.

Environmental sustainability: including cloud scalability and business model flexibility.

Improved operational efficiency: including streamlined processes and cost reductions.

Innovative and collaborative ecosystems

Regulatory compliance solutions

Supply chain optimisation: including end-to-end visibility and reduced supply chain disruptions.

Contact Commstec IT about digital transformation

To successfully scale any business, whilst maximising the experience of all stakeholders and making a healthy profit, it is essential to operate in the most effective digital landscape possible.

Working for both the public and private sectors, Commstec IT consultants prioritise their knowledge of current and emerging technologies so that their clients always hold the competitive edge in their marketplace.


IT Consultancy for high level IT support

Cloud Solutions and Migrations

Cyber Security and Risk Management

IT Infrastructure Optimisation

IT Strategy and Road-mapping

Technology Assessment and Advisory

If you would like to begin the discussion about digital transformation to ensure your business doesn’t get left behind, contact the team today.